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CANCELLATION, RETURN and REFUND POLICY


CANCELLATION, RETURN and REFUND POLICY

We know it’s hard to be certain you want a motocrossboard without having seen one in person or having ridden one. We believe you will love the motocrossboard so we offer a return and refund policy.

Returns and refunds will be paid according to the conditions below and will only be paid once the motocrossboard is received in acceptable condition by Performance Concepts, Inc., or before the order has been shipped. Returns and refunds are paid by the method they were originally received in, minus fees stated below.

CANCELLATION and REFUND
You can cancel your order and request a refund during the waiting period, before your motocrossboard is shipped and be subject to the following cancellation fees.
If you cancel your order and request a refund:
Within 30 days after your order date, we will refund 100% of the total amount paid.
Within 60 days after your order date, we will refund 90% of the total amount paid.

If Performance Concepts, Inc. is not able to ship your motocrosboard by 60 days after your order date, we offer the buyer a 100% refund of the total amount paid.

Cancellation and refund requests should be e-mailed to contact@motocrossboard.com with Request Cancellation in the subject line. Include the date of the order and your name as it appears on your credit card.

Performance Concepts, Inc. reserves the right to cancel orders at any time and refund 100% of the total payment amount.

RETURN and REFUND
If you receive your motocrossboard and decide not to try it out, you can return it within 7 days of the delivery date. Unused returns are subject to a restocking and inspection fee of 21% of the selling price paid, provided that the machine is returned and received by Performance Concepts, Inc. in new, unused and undamaged condition. If the motocrossboard appears to have been ridden or is damaged in any way, it will be subject to a restocking and inspection fee of 25% of the selling price paid. Shipping charges are not refundable. The buyer is responsible for all shipping charges. The buyer is responsible for return shipment and all shipping charges.

If you receive your motocrossboard, try it, and you decide not to keep it, you can return it within 14 days of the delivery date. Returns that have been ridden are subject to a restocking and inspection fee of 25% in addition to any costs of repairs for damage beyond minor scratches. Shipping charges are not refundable. The buyer is responsible for all shipping charges. The buyer is responsible for return shipment and all shipping charges.

Returns are accepted only after a return authorization number is issued. To request a return authorization number, e-mail contact@motocrossboard.com with Request Return in the subject line. Include the date of the order and your name as it appears on your credit card.